Return & Cancellation Policy

Return Policy

• Products can be returned within 7 days from the date of delivery.

• Refunds are applicable only in the following cases:

• Damaged products

• Incorrect product delivered

• Incorrect size delivered (size other than ordered)

• In all other cases, customers may opt for:

• Product Exchange, or

• e-Voucher (valid for 1 year)

Free Returns & Exchanges

• Returns and exchanges are free of cost if:

• Wrong product is delivered (incorrect style or incomplete set)

• Wrong size is delivered (size other than ordered)

• Product is damaged

• Note: The Company reserves the right to levy shipping charges in cases that come under legal scrutiny.

Exchange Conditions

• Exchanges are permitted only for products or sizes of the same price.

Return / Exchange Intimation Process

To initiate a return, exchange, or cancellation, the customer may:

• Click on the “Return & Cancellation” link available in the website footer

   OR

• Contact Customer Support:

• Email: help@indianvastram.com

• Call: (Support number to be updated)

⏱️ Customers must contact within 7 days from the date of delivery.

Details Required for Return Request

• Order Number

• Courier Docket Number / AWB Number

• Reason for Return

Guidelines for a Valid Return

• Product and accessories (if any) must be unused and in original condition

• Original tags must be intact and returned

Non-Returnable Items:

• Jewelry

• Masks

• Fragrances

• Stationery

Cancellation Policy

• Orders can be cancelled before shipment only.

• Once cancelled, the entire order amount will be refunded.

Cancellation Methods:

• Click on the “Return & Cancellation” link in the website footer

   OR

• Email: help@indianvastram.com

• Call Customer Support

⚠️ Partial order cancellations are not accepted.

 The complete order must be cancelled.

Refund Policy

• Refunds are initiated within 2 business days after:

• Receiving the refund request, and

• Authorization of the refund

• Refund amount is expected to be credited within 4–8 business days

• Actual credit time may vary depending on:

• Banks

• Payment gateways

• External couriers (for cheques)

Mode of Refund

• Online Payments:

   Refund will be credited back to the same account/card used for purchase.

• Cash on Delivery (COD):

   Refund will be processed via NEFT.

Image & Tag Requirements for Refund Processing